Effective Date: January 1, 2026
Last Updated: January 1, 2026

Thank you for shopping at https://sleep-health.shop/ (“Website”, “we”, “us”, “our”). We want you to be satisfied with your purchase. This Refund & Returns Policy explains the conditions under which returns and refunds are accepted.

1. Return Eligibility

You may request a return if:

  • The item was purchased directly from our Website
  • The return request is made within 30 days of delivery
  • The item is unused, unopened, and in its original packaging
  • Proof of purchase (order number or receipt) is provided

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

For hygiene, safety, and health reasons, certain products may not be eligible for return, including:

  • Opened or used sleep-related personal products
  • Clearance or final sale items
  • Gift cards
  • Customized or personalized products

If your product category requires special restrictions, they should be clearly stated on the product page.

3. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item:

  1. Contact us within 7 days of delivery
  2. Provide your order number
  3. Include clear photos of the product and packaging

We will evaluate the claim and, if approved, offer:

  • A replacement, or
  • A full refund (including standard shipping costs, if applicable)

4. Return Process

To initiate a return:

  1. Email us at [Insert Contact Email]
  2. Include your order number and reason for return
  3. Wait for return authorization instructions

Do not send items back without prior authorization.

Customers are responsible for return shipping costs unless the return is due to our error.

5. Refunds

Once your returned item is received and inspected:

  • You will be notified of approval or rejection
  • Approved refunds will be processed to your original payment method
  • Refunds may take 5–10 business days to appear, depending on your bank or payment provider

Shipping costs are non-refundable unless the return is due to a defect or error on our part.

6. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, contact us at admin@sleep-health.shop

7. Order Cancellations

Orders may be canceled if they have not yet been processed or shipped. Once an order has shipped, it must follow the standard return process.

8. Late or Missing Refunds

If you have not received your refund:

Contact your bank

Check your bank account again

Contact your credit card company